#2049 - "Aw CRAP! Now what? Communications in a Crisis" IEPA#5408
Delivered on: 8/11/2011
RTC Hours: 1 Total Hours: 1
Presented by: Jeff Chatterton, Checkmate Public Affairs
We’ve all been there – whether it’s a watermain break, a boil water advisory, or concern over ‘wonky’ test results. Bad things happen to good companies. Bad things happen to the water utility sector each and every day.
How do you react when you have the Mayor on line one, and the TV station on line two? You have two choices – run and hide, or embrace this opportunity to build trust, display credibility, and restore confidence in not just the water system – but yourself as a manager.
There is a single emotional factor that will go further towards building trust than honesty, competence or dedication. Learn what that trait is – and how to incorporate it into your communications.
How do non-verbal communications make a difference?
This is a lively, spirited presentation using examples specifically tailored for the water utility sector.
Illinois Section AWWA Members: FREE; Nonmembers: $30.00
Once you have purchased the archived webinar, a link will be sent to you to view the webinar. The link is good for 7 days. Once you have viewed the webinar, please log in to the website with the survey link sent to you. Complete the survey and your renewal training credit hours will be issued to you and you may print your certification online.