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#2093: Customer Service in Action IEPA#5203

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Price: $30.00
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Description
Title: Customer Service in Action
Webinar Type: Technical Webinar
Delivered on: 09/12/12
IEPA #: 5203
RTC Hours: 1.00
Total Hours: 1.00
Presented By: Tim Holdeman & Gust Saros, City of Rockford

Summary:
Water utility employees at all levels of the organization are interacting with customers on a daily basis.  Each contact is an opportunity to demonstrate the value of the water utility to these customers.  Whether a customer service representative is explaining a water bill or a field technician is telling customers a main break has occurred and their water will be off for several hours, the elements of a successful interaction are the same.  Good communication is the key.  This webinar will examine the role of communication in providing excellent customer service.  The guiding principles for communicating with customers will be presented along with several applications for clerical staff, field personnel and customer service representatives. 

Cost: Illinois Section AWWA Members: FREE; Nonmembers: $30.00

Once you have purchased the archived webinar, you will receive an email confirmation. This email will include a link to the directions on how to view the webinar and obtain your training credit hours and certificate.
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