Manage For Success, Effective Utility
Edition: 1st Edition, 2005
OBJECTIVE: This course is designed to provide managers with additional training and skills in team building, problem identification and resolution.
SCOPE: The training manual stresses problem identification and solutions, working together as a team, communication, motivation, and evaluating and improving solutions to problems. Managers completing the training program will be confident that they have the tools and the ability to apply them to be successful managers. Utilities can help ensure that they have the needed management capacity by having their management personnel complete this training program.
3. Human Relations
4. Planning and Organizing
5. Training and Teaching Skills
6. Problem-Solving Skills
7. Decision Making
8. Technical Issues and Regulatory Compliance
9. Financial Management
10. Computers in Managing a Utility
11. Emergency Planning
12. Health and Safety Programs
13. Community Relations
14. Personal and Professional Skills